Providing a unified platform of both physical and digital touchpoints to help Freshmen, First Generation, and Transfer students manage the stressful transition to college campuses. This is similar to Texas State University.
Students face several challenges when transferring to a new university and accessing the decentralized resources provided by the university of their choice.
Provide educational services via one platform so that students can manage stress by providing guidance through the university process that is currently disparate.
Research lead
User research, interviews, wireframing, user testing & UX/UI interface
Melissa Guevara – Project manager & UX lead Lyndsey Arthur – Branding lead
We chose this research method because it allows us to empathize, connect with the user, and fully understand their need.
We surveyed Texas State University students to find out their pain points and how we could fill in the gaps.
We collected some online data from articles, websites, and university statistics.
In order to uncover pain points and learn more about certain educational processes, interviews were conducted with university staff.
We surveyed Texas State University students to find out what pain points they face and how we could fill in the gaps.
We went ahead and opened up the exploration space for brainstorming possible solutions.
The chart showcases what each of the major solutions will provide to solve the unmet needs of the users.
%20%E2%80%93%2018%402x.png)
It was important for us to think about what would be most important to students when creating the main pages.
The wireframes showcase how we could organize the informational resources based on the student’s background and their needs.
Our objective was to understand what users thought of the content and how they interacted with the prototype.
We conducted user tests with students and people not enrolled in educational institutions to determine their thoughts and feelings about the prototype.
To uncover any other improvements, users were asked to walk through the content flow of our prototype.
Student background tool:
In addition, the user wanted to see their background results on the walkthrough page from the Home page.
Add a “Not sure button”:
Due to a lack of knowledge about their background, some users had difficulty selecting background options.
Content Guide:
Users would be able to navigate faster to the relevant sections with an in-page link guide.
Users were asked to test our posting function and give any feedback that would help improve the application.
Checkmark notification:
Despite the sections being arranged in order, the user wants confirmation that the step has been completed.
Map Interaction:
Upon clicking submit, the user believed no action had been taken, so he wanted to view the map section faster.
Are you a new student question:
Having the question listed in the appointment form confused the user when it should be located under the freshman and first-generation tabs.
Information and resources needed for the transfer or start at a new university can be found on the website for current and future students.
Research and observation of others navigating other educational websites revealed their biggest frustration was having to go from page to page to find the right information and resources.
To design educational guides that inform current and future students of what to consider when pursuing their education at any institution.
To do a mobile version of the website since people nowadays mostly have phones rather than desktops.
